Responsible Gaming

Gaming Should Be Entertainment

At Vegas Hero, we believe gambling should be enjoyed as entertainment only. It is never a way to earn money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.

Age Verification

You must be at least 18 years of age, or the legal gambling age in your jurisdiction, to use Vegas Hero. We take age verification seriously and reserve the right to request proof of identity at any time. By accessing our site, you confirm that you meet the legal age requirement in Great Britain.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problem gambling:

• Chasing losses by gambling with more money to recover what you've lost
• Hiding your gambling activities from friends, family, or healthcare providers
• Gambling with money intended for essential expenses like rent, bills, or food
• Spending increasing amounts of time and money on gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Neglecting work, education, or relationships due to gambling
• Borrowing money to gamble or pay off gambling debts
• Lying about the extent of your gambling
• Failed attempts to cut back or stop gambling
• Using gambling to escape problems or negative emotions

If you recognise any of these signs in yourself or someone else, please seek support immediately.

Self-Help Tools Available

Vegas Hero provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a session or time period
• Reality Checks: Receive regular notifications during play to remind you how long you've been gambling and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from Vegas Hero if you need a break from gambling
• Account Closure: Request permanent closure of your account if you wish to stop gambling entirely

You can manage these settings through your account dashboard at any time. If you need assistance, our customer support team is available to help.

Support Organisations

If you are struggling with problem gambling, confidential help and support are available from the following organisations:

United Kingdom

• GamCare – Free confidential support and counselling for problem gambling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop – The National Self-Exclusion Scheme for gambling online in Great Britain
  www.gamstop.co.uk
• National Problem Gambling Clinic – NHS-funded specialist treatment service
  Telephone: 0203 646 1932

International Support

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
• Germany – Bundeszentrale für gesundheitliche Aufklärung
  www.bzga.de

If You Need Help

Problem gambling can affect anyone. If you or someone you know is struggling with gambling, please reach out for help today. There is no shame in asking for support – trained professionals are ready to assist you confidentially and without judgment.

Do not wait. Contact one of the support organisations listed above or speak to your GP for referral to specialist services.